Hotel Executive

Daily Digest for Tuesday Mar 17, 2009

Featured News U.S. Travel Association Debuts Online Voting For Innovator of the Year Awards Business & Finance Wyndham Completes $46 Million Term Securitization HREC Arranges Financing of Doubletree, Dallas Interstate Hotels Reports 4Q Net Loss of $16.5 million Audit Report Raises Doubt About Lodgian's Ability to Continue as a Going Concern Leisure Travel Trends Slightly Upward ATTA Mission Delivers Sustainable Development Support to Jordan Hotel Packages, Renovations, & Awards Hyatt Place Recognizes Ultimate Host and Hotel Wyndham Named a '2009 DiversityInc 25 Noteworthy Company' Joint Venture Begins Renovation of Lexington Hotel Egg-ceptional Easter Breaks with Red Carnation Hotel Openings & Acquisitions Doubletree Columbus Debuts in Georgia Fort Lauderdale Grande Reflagged as a Hilton Langham, Yangtze Boutique, Shanghai Opening May 1st Conference & Event News HFTP Club and Controllers Conference HSMAI and the U of Denver Set Agenda for Ninth Annual Resort Conference Spring Meeting of HEDNA in Budapest Products & Services Lodging Interactive Launches Group 360 Hilton Garden Inn Lexington Partners with WRS Survey Reports Trends in Online Reviews Appointments & Promotions W South Beach’s New GM is Eduardo Fernandez Benchmark Appoints Peter Csikos Exec Chef Adam Hayes Appointed Exec Chef Grand Bohemian Hotel Read more of today's headlines ...

Sales & Marketing: Customer Loyalty Make the “G” and the “E” in GREEN Stand for “Guest Experience” By Rob Rush, CEO, LRA Worldwide As the definition of “green” intersects with “sustainable” and both mature in the marketplace, and it becomes abundantly clear that a “green” hotel needn’t detract from the guest experience, it will behoove hospitality professionals to a) Get on the bus, as sustainable practices will be a required “cost of entry” practice in the future, not a marketing initiative; and b) Figure out how “green” can actually enhance the guest experience. Read full story

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DD vs Starbucks!

DD is running a huge ad campaign against starbucks.
I am one of so many people who love DD coffee, but still go to starbucks.

A lot of people agreed that DD coffee was better than starbucks and it was also cheaper. But why we still go to starbucks instead of DD. The answer is service.

Starbucks gives a five star service through professional well trained team.

On the other hand, DD employees seem confused and a little bet rude.

If you go to any starbucks in the world, you will find almost the same product and the same style of service. That means starbucks corp spent the money and time to bring its entire employee at the same level.

But DD in Manhattan is totally different to the one in Queens for example.

You cannot use DD gift cards at some DD stores!
Some DD stores don't accept credit cards!

DD should spend the money for training and improving its service instead of attacking starbuck.

DD does not have to proof to people that its coffee is better than starbucks

All DD has to do is to bring people to its store and the quality of coffee and service will talk

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