Mr. Manager

Mr / Ms. Manager:

talks like a recorder.

reads any book about management.

sounds like a book.

has a fake smile 24/7.

thanks you, then makes you feel bad in a second.

never gives you a straight answer.

is a yes man to his bosses

wants to look good; not his department

acts like a politician.

can not motivate his team.

keeps too much information from his assistants

always makes his team worry.

does not want you to advance.

is not open to new ideas.

always has meetings which his team has no idea about.

is not realistic.

is not a good listener.

does what is good for him; not for the team.

brags about how much information, and contacts he knows.

does not trust his assistants.

does not teach his team.

does not care about his team opinion.

does not share good news with his team.

does not know how to communicate with his pairs.

Every good idea is his, and the bad one is not.

So,Please DON'T be like him/ her..

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Blame No One

Blame No one

Expect nothing

Just do it yourself

******

some manager really wants to motivate his/her team:)))))

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Middle level management is dying

Department and assistants’ departments’ heads are not getting paid enough in the hotel business. If you are front office manager or assistant front office manager, you make less money than front office supervisor or front office agent. Same thing apply to so many other departments.
Managers don’t earn over time. They can work 15 hours day and they still get paid the same amount of money. In the other hand, supervisor and agents get paid double when working over time. In results to this, the highest turn over rate in a hotel position is in assistant manager or department heads. After spending a year or tow in a position, department heads move on to another company to become assistant division head and that’s where they start making some money.
A general manager of a luxury hotel once said that he knew that his hotel was a training background and he did not mind the high turn over rate!! He said I got my money worth!
How it make you feel, when I night cleaner or banquet waiter, or even a door man comes to you with a problem with his/her pay check, and when you look at the amount paid, you see that he/or she get paid 3 times more than the department head???

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Expedia

This is my fourth hotel in New York City where I had problems with all Expedia reservations. Expedia cares about nothing but selling more reservations. They don’t care about making their customers happy.
Fourth quarter in New York City is the busiest quarter of the year. And so many hotels close out some rooms' type for Expedia, hotles.com, and price line. Expedia still sell these rooms types to their guests. For example, we close our double bedded rooms in Thanksgiving, and Expedia still sell their customers the double bedded room. So I have guests coming to the front desk with Expedia confirmation to double bedded room. The Expedia mentality is to sell whatever they can sell and their customer will fight at the hotel to get whatever he paid Expedia for.
I promise you, at my next job, I will allow ZERO Expedia reservation in my revenue numbers.

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Subway is a FAST food place

Subway is trying to convene us that it is not a fast food place like Burger Kings and KFC, but it is a restaurant. I don’t know how the marketing people at Subway expect us to believe it.
Subway is a good fast food place and it is not a restaurant unless they meet the basic detentions of a restaurant!!

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Pay check vs Career

As a Manager, you will see 2 kinds of employees. One of them is looking for pay check. the second one is looking for a career. The one who is looking at the job as Pay check, they should earn it. The second kind; who is looking at the job as career, as a manger, you should push them further. You should find out the leader inside them and help them grow and move up.

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Tudor Hotel at the UN

Tudor Hotel at the UN was runing a special rate of $19.31 for July 7 to August 26. Why $19.31 because the hotel was built in 1931. however, the $19.31 special rate is sld out and you can not book it any more. So many hotels do this kind of special rates to attract people and creat publicity.
click here to see the hotel.

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People book people

One of my frind sales manager told me that GUEST dont book the hotel rooms. They book the people who work in the hotel. If the GUESTS like the people so they will keep booking the hotel no matter what.
interesting??

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Online Interviews

So many companies post their job opening on their website or on other website such as www.Hcareers.com for the hotels industry. It is great tools in the internet aura. Some companies ask you to fill out basic application such as your contact information and they give you the option to attache your resume. Other companies make you fill out everything including you job history, salary requirement, education, language and computer skills. And that is still fine because they may be afraid of virus attachment. Other companies are pushing it a little by adding few questionnaires to answers. They think that they are saving time by giving you bunch of interview questions online and you have to choose the answer. May be they are saving time but I assure you that they are loosing some good employees. I asked five good employees who work in one of the best hotel in the world. 4 of these five employees preferred faxing over a resume and cover letter, the fifth one said that if she had the time she would do it. The 5 employee agree that it discourages them from applying. I think this is very stupid system. How do they know you answer the questions and not you friend or any one else you know. Also, they don't see your facial reaction to the questions. They don’t see the gestures. Thy don’t see how calm or nervous the interviewee is. Technology is important in so many aspects of business, but human relations are still more important in hiring people.

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Is training important?

Training is very important Tool Company must use to insure success to all new employees. Good companies have training manager who handle the training process to the new staff. And when I say training I don’t mean how to use a computer system or how to do the job you are hired for. They hired you because they know that you did the job or you can do it. The training I mean is that the introduction of the new hire to the company’s culture and philosophy. The new hire has to know what the goals of this company and what makes this company different to others. You have to let the new hire knows and believes that your company is different and better than any other company in your industry. This way the new employee will know that he or she has to drop any bad habits from their systems. I remember once, I worked for a great company in the hospitality industry. And I assure you that I did not go to my work station or started doing my job before 3 full weeks of training and orientation from HR. and after the HR orientations and training, I took 2 more weeks training in my department. They trained me how to great people, how to make eye contact, and how to answer the phone. I remember that my trainer told me “I know you have experience, but I want you to forget everything you learn outside this place and focus on what we are trying to do her.” When he told me these words, I knew for sure that I was going to have different job. I left this company and worked in 2 different places, and I assure you that the total training days for both jobs was less than 3 days. My training for the other 2 jobs was like that’s what we do and that’s how we do it and good luck! To tell you the truth, I hated both jobs and I hated the people in both jobs. These people have nothing but gossiping and talking about everyone behind their backs. I once shared an office with 3 employees, and they were the kings and queens of talking about other people; making fun of them; thinking everyone else is a stupid, and when one of the 3 employee leaves the office, the other 2 start talking about him/her. If these employees had the right training and if they were told that in this company we respect each other, they would never do such a thing. Training is important and it will pay you back. It will reduce your turn over rate. It will reduce your employees’ problems, and it will make your company more successful and profitable.

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It is not good fit for your career path!!

Don’t you hate it when you interview for a job and the interviewer tells that he or she does not think the position is a good fit for you career path. Like he or she really cares about your career path. When they say that, there are 2 options. One is they might be afraid of you that one day you will take their position. Two, they don’t think you are good enough for the job and that is the best way to tell you so. If you spend time typing a cover letter and faxing or e-mailing your resume, don’t they think that you thought about the position before sending the resume and the cover letter. I just hate people who are not straight forward. If you don’t think the position will be a good fit for my career path, why did you call me for an interview from the first place?

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