I called the Plaza Hotel on 5/15/2008 at 11:55 PM to check if they had any rooms for one of our guests. I expected a PBX operator to answer the phone and then I would asked to be transferred to the Front Office. However, I go a recorded message saying:“ all of our agents are busy, please stay on the line for the next available agent. Thank you for your patience”Are you kidding me? Is this luxury hotel or Time Warner Cable?I waited on line for more than 5 minutes and no one picked up. I listened to all kind of music. I listened all kind of cheesy cheap marketing.How do you expect me to stay if...
